returnslip

-----PRINT THIS FORM ON YOUR COMPUTER (800x600 SCREEN SETTING) AND FILL OUT COMPLETELY FOR RETURNS-----

PRODUCT RETURN SLIP - Please inspect your order & report any discrepancies immediately. Report damaged packages to UPS at 1-800-742-5877 immediately and ask for a claim number. Our complete returns policy is printed below. For return authorization please e-mail Returns@candlesupply.com or call our returns line at (715) 278-3900 ext. 18 Monday through Friday 9 - 5 pm. Unauthorized returns will not be accepted!

Ship returns to: BITTER CREEK CANDLE SUPPLY
42212 County Hwy. E, Ashland, WI. 54806
ATTN: Returns Department

CUSTOMER NAME:
___________________________________________________

DATE PURCHASED: _____________ INVOICE #: _____________

Reasons for return: WRONG SCENT/COLOR/ITEM = WR DEFECTIVE MDSE.= DEF NOT PLEASED w/ PRODUCT = NP

Reason Code ...	Item # ...................	Product Description...............................................................	Quantity.......
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EXPLANATION/NOTES: __________________________________________________________________
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POLICY: Bath-n-Body Products, Soaps, Dyes, Fragrance & Flavor Oils, Books, Waxes & Wicks are not returnable under any circumstances.
Other merchandise returns accepted only within 15 days of purchase. In-store credit will be given, no cash refunds unless our error.
Unless incorrect items were shipped due to an error on our part, or items were defective, there is a 15% restocking fee on all returns to
cover all re-packaging costs, credit card or check fees and labor incurred. Customer is responsible for shipping costs on all returns unless
items were shipped in error. Returned items must be received in their original packaging and in satisfactory condition to be accepted.
If items are not received in acceptable condition in clean packaging, or are unauthorized, they may not be accepted or credited.

SURVEY
Please take a moment to let us know what you think about our products and service.
Customer satisfaction is important to us! Your feedback will be valuable in helping us in our constant effort to improve! ~

~ Did you find the products you were looking for on our site?	[___] YES [___] NO
~ Was our Customer Service Department friendly and helpful?	[___] YES [___] NO
~ Did your package(s) arrive on time and in satisfactory condition?	[___] YES [___] NO
~ Was your order complete and correct?	[___] YES [___] NO
~ Would you use our company again and refer us to others?	[___] YES [___] NO

~ Suggestions or Comments: ______________________________________________________
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THANK YOU! WE APPRECIATE YOUR PATRONAGE AND YOUR TIME!