Bitter Creek means high quality products at a fair price, with consistency you can count on!

We scour the world to find the best quality products at the lowest prices so we can give you the best deals possible.  But we know that a great deal doesn’t just mean a low price… it means a great product at a low price!  We pride ourselves on the quality we provide our customers, and we have the years of experience and knowledge of the industry behind us to bring you only the best.  We are constantly adding new products to our line, striving to give you the best variety available anywhere! 

As our company has grown over the last five years, we have been able to purchase in larger volume on many of our products, which enables us to purchase at a bigger discount and pass those savings on to you.  So occasionally when you see us lower a price, it usually means we’ve raised our volume on that item.  Once in awhile, if we are able to find a new source for a product and get a better deal, we may change suppliers in order to offer you better prices (such as we have done on tin-tie & ziplock bags, incense, water crystals).  But rest assured, we never switch unless it is either exactly the same or better quality! 

And we guarantee we NEVER change any of our fragrance oils without clearly noting such on our website!  Through our five years of business we have only changed a very few fragrance oils (such as cherry, pineapple, summer citrus, pear glace), and each time we have clearly marked those as “new reformulated version” on our website.  In some of the cases we reformulated to raise a low flash point, and in some cases we have reformulated to make an oil lotion-safe when it was not previously.  But in every case, we sample and test thoroughly and make sure that the new version is as exact a duplication to the original as possible.  In order to get our approval a fragrance must be at least as strong or even stronger than the previous one, or we will not sell it!  We are BIG on integrity! 

In an effort to provide the most consistent fragrance oils possible, we check each batch for quality control.  If we detect a problem with the fragrance we reject that batch and return it to our manufacturers.  We keep retainer samples on file to compare, and we have several experienced members of our staff check for consistency.  Although it is common in the fragrance industry that slight variations will occur from time to time in the color of oils, we do our best to make sure the color variances do not have an effect on the aroma.  We also run polarity tests on each and every batch of GelAromas™ we get in stock, so we are able to guarantee them to be non-polar.  We know consistent quality is important to you, and it's important to us too!

We try our best never to have to discontinue a product, and in the very few cases where we have had to, it was only because the product just didn’t sell enough for us to continue to stock it.  We also keep our customers informed of any company news, new products, sales, etc through our monthly newsletter and on our message board.  We work hard to keep plenty of product in stock at all times, and we’re always happy to call and let you know when something is out, and even email you when it comes back in!  We strive to provide same day shipping whenever possible, and we pack your order carefully and utilize both UPS and Fedex to get your packages to you as quickly as possible.  We use recycled packaging materials as much as we can, in order to save the company and the customers money as well as help the environment.

Not only are we candlemakers just like you, but we invest a great deal of time researching and testing, so we can provide you with the most helpful and accurate information possible.  We provide not only the quality products you need to make your business a success, but we provide the know-how to go with it!  Our tech support team has over 15 years of combined experience in candlemaking, soapmaking and other various related crafts.  We work with the most knowlegable experts in the industry to bring you answers to all of your questions, and help you make the best products possible.

We value our customers opinions and welcome all feedback as it helps our company grow and improve.  If you ever have a problem, we encourage you to contact us so we can work on it for you.  Our goal is to make our customers as happy as possible and to uphold the great reputation we've worked so hard to build! 

Sincerely,
Rich Hansen & Doneen St.John - Owners

At BC, we're always "Finding New Ways to Serve You Better!"